Brought to you by Ping Identity
In today’s healthcare business environment, organizations are in a fierce competition to win over customers by providing exceptional patient and customer experiences. At the same time, caregivers and employees are demanding digital tools that can make their work simpler and more efficient. But with the rapid expansion of digital healthcare ecosystems, security has become an even greater concern and cannot be ignored.
Key challenges include:
- Rising Cyber Threats: Healthcare has been the top target for cybercriminals for five consecutive years, with the average breach costing $10.10 million.
- Impact on Patient Care: Cyberattacks have delayed procedures, prolonged hospital stays, and even increased patient mortality rates.
- Internal Vulnerabilities: Human error and misuse of access account for a significant share of breaches, often exposing sensitive data.
- Call Center Weaknesses: Legacy authentication systems make contact centers the path of least resistance for fraud, frustrating customers and compromising security.
This whitepaper explores these challenges and presents actionable strategies to secure healthcare operations, modernize authentication processes, and enhance customer satisfaction.
